Terms, Conditions & Policies
Terms and Conditions
Payment
Full payment of shoot total is required before booking shoot unless otherwise stated by Top Shots Photography during scheduling/booking. If payment is not made after the photos have been delivered and posted to the MLS, I am within my right to contact the local MLS, Board of Realtors, and/or any connected Brokerage and demand to cease and desist usage of the photos until the amount due is paid.
Photo Delivery
Photos will be delivered in within 48 hours after the shoot day via a GoogleDrive link. No final image count is guaranteed. Photos will be delivered in high-res print-ready format and in MLS web-ready format.
Property Readiness
The property must be ready to photograph at the agreed shoot time. I will make my own best judgement to shoot the property or call and inform the agent that a cancellation is suggested. Any cancellation made due to an unready house is subject to a cancellation fee. I am not responsible for any unwanted objects/clutter being visible in the final photos. If a property shoot takes longer than 1 hour and 15 minutes due to an unready state, the photographer may leave to attend another appointment, whether or not the property shoot has been completed. No refund will be provided.
Before the shoot, we will email you a Home Photoshoot Preparation Checklist to help prepare the home to be photo ready.
Cancellations
If an appointment is cancelled within two hours of the appointment time, or the property is not ready to be photographed and a cancellation is made on site, the photography client is required to pay a cancellation fee of 50% the shoot total (minimum fee of $100) plus travel fee (if there was any). Any cancellations due to weather, as made by the photographers own judgement, are not subject to cancellation fees.
Aerial Photography
The availability of Elevated Drone Shots Add-On is subject to local ordinance and FAA law. Close proximity to an airport or Disneyland may make obtaining aerial shots impossible due to these laws. Top Shots Photography may decide not to pursue any shots/angles he believes to be unsafe or prohibited. Poor weather may lead to a cancellation of Elevated Drone Shots Add-On, in which case, the Add-On can be rescheduled or refunded. Due to the nature of aerial photography, no specific shots or angles can be guaranteed.
Why Do I Have A Cancellation Fee?
Due to the nature of Real Estate Photography, It is important that I not only book as many appointments as possible per day, but that I also try to book each appointment as soon as I’m available to ensure that my clients can receive their images as soon as possible. The purpose of my cancellation is not only to recoup any potential losses from blocking out an appointment, but also to incentivize clients to make sure the properties are ready to shoot and prevent cancellations from happening in the future. I ask that you don’t take this fee personally and understand that it is a necessary practice to protect my business and primary source of income. Thanks!